Operations Manager - Nottingham Sort Centre

You will report to the Site Manager/Head of Site and will run shifts at one of our Hybrid Sort Centres (HSCs), leading 50–100+ operatives through high-volume, time-pressured sortation where minutes matter and small deviations cascade into missed deadlines. Each of our HSCs handle over 40 million parcels annually, with our largest site measuring more than 300,000 sq ft.

You will also be accountable for whether the site is measurably better in a month than it is today for each of our key metrics. You are on the floor for your shift, every shift. This is not a project role with occasional site visits and it is not a desk job, the forward work happens along with running the operation.

Deliver shift plan end to end people deployment, throughput, quality standards, and health & safety compliance

Lead, develop, and performance-manage a frontline team of 50–100+ operatives

Build the mechanisms that hold the operation together. Build controls, cadences, metrics, SOPs, change management and own their adoption, not only their design

Plan ahead for future shifts; labour, training, and the risks you can see coming before they land

Own the end-of-shift handover; what happened, what is at risk, what the next shift needs to know

Stay decisive through volume peaks, outages, and labour gaps. Triage, solve the problem at hand quickly, contain the impact, restore flow

Present and write clearly whether briefs, escalations, handovers or post-incident reviews. Decisions here get made based off what you wrote

Implement changes into a live operation such as introducing robotics, launching new sortation tech or onboarding new clients. We are changing the operations constantly which means you’ll roll change out mid flight and bring your team along the journey.

Scaled something from zero : a site, a market, a process or a program.