Operations Manager - MOE

Position based in Fashion & WFJ Boutique, Mall of the Emirates.

CONTEXT & ENVIRONMENT CHANEL continuously evolves in its search for perfection.

In a demanding and constantly changing context , the Operations Manager is in charge of all the support and back-office activities (inventory, maintenance, aftersales, cash, admin and security) for the Fashion & Watches & Fine Jewelry Twin Boutique.

Combining strong leadership, a strong team spirit, a passion for fashion and a strong analytical mind, he/she is contributing directly to optimize the results of the boutique in respect of the commercial strategy and the image of the house.

Organized, curious and attentive, he/she works closely with his/her team and promotes collaboration and achievement of results to help make CHANEL the ultimate reference in luxury.

KEY PARTNERS: Reporting to the Boutique Director, the Operations Manager has several key partners: Internally: Stock, Administration, Cash and Aftersales teams; Boutique Management, Fashion Advisors, Fashion & WFJ Boutiques in UAE; Store Planning.

Externally: Security; Suppliers; Vendors; Other bodies in the Luxury Retail sector.

IN THIS METIER, YOU ARE ENERGISED BY: Management of Back Office Team Managing the Stock, Aftersales, Cash and Administration functions within the boutique.

Ensuring the team has a good understanding and deployment of the House’s strategy.

Managing and animating his/her team to foster collaboration and enthusiasm across roles and missions.

Motivating the team towards the achievement of their objectives via appraisals and follow-ups.

Defining the priority actions for your team’s development and monitoring them.

Being a support and a pro-active force to his/her team in the search for solutions and optimization of the organization.

Collaborating with the boutique management to align all the retail teams with CHANEL’s strategy.

Piloting the Business Being a strategic partner to the Boutique Director.

Analyzing sales and results of the boutique on a regular basis, ensuring positive progress towards the objective, proactively alerting on KPIs and suggesting action plans.

Supporting Boutique Management with the analysis of the KPIs for each business activity: monthly coverage, sell-through and slow sellers, and accompanying each category action plan with relevant feedback and data.