Operations Manager – Long-Term Rentals

About The Role

Key Responsibilities

• Oversee the overall performance and day-to-day functioning of the LTR business.
• Lead and coordinate teams across Sales, Operations, Finance, Customer Service, and other relevant functions.
• Set clear KPIs and ensure teams achieve their performance and business targets.
• Monitor revenue, costs, fleet utilisation, customer satisfaction, and overall operational efficiency.
• Work closely with department leads to identify issues, improve processes, and ensure smooth cross-functional coordination.
• Drive customer acquisition, retention, and overall service quality.
• Monitor financial and operational performance and identify opportunities for cost optimisation and revenue growth.
• Handle escalations and ensure timely resolution of cross-functional and customer-related issues.
• Prepare and present regular performance reports and updates to senior management.
• Lead, motivate, and develop teams while maintaining a strong culture of accountability and performance.
• Identify opportunities to improve processes, productivity, and overall business efficiency.

Requirements

• Bachelor's degree in Business Administration, Operations, Management, or a related field.
• 6–8+ years of relevant experience in operations, car rental, mobility, automotive, fleet management, or a similar industry.
• Proven experience managing multiple teams or functions.
• Strong leadership, communication, and problem-solving skills.
• Strong commercial and analytical mindset with the ability to understand business performance and KPIs.
• Experience in managing budgets, costs, revenue, and operational performance.
• Ability to work in a fast-paced environment and make effective decisions.
• UAE experience in car rental, mobility, automotive, or fleet management is highly preferred.