Operations Manager, Logistics Centre

Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

Assisting other management team members in identifying trends and establishing call center goals.

The Logistics centre operates 24 hrs/day, 7 days a week, 365 days a year.

This shift is currently covering 40 hours per week, Monday to Friday, 8:30 am to 5:00 pm with flexibility to cover other shifts as required.

Flexibility is required to support operational needs, including working alternate shifts, evenings, weekends, statutory holidays, and participating in on-call coverage as required

You posses a University degree, college diploma, or equivalent experience

You have previous leadership experience in an operations, call centre or transportation environment, preference will be given to managers with Call Centre or Dispatch centre experience

You have extensive customer service expereince in a high volume, fast pace environment

You bring demonstrated experience managing budgets, financial performance, and operational KPIs

You posses strong leadership and people management skills with the ability to motivate and develop teams

You bring excellent relationship-building and stakeholder management abilities

You can demonstrate strong problem-solving and decision-making capabilities in a fast-paced operational environment

You have excellent written and verbal communication skills

You are proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, PowerBi) and operational systems

Your experience with Santa Cruz would be an asset

Any experience with Healthcare Accreditation Process or Healthcare IPAC are considered assets

You posses experience in budgeting and P&L management

You have a minimum valid Ontario G Class Driver’s Licence

You have a Clean Driver’s Abstract

You have a Clear Criminal Record Search

Employee and Family Assistance Program

Employee Referral Bonus

Great company culture

Award Winning

Growth oriented company

Subsidiary of Global Transportation Provider (Transdev)

Employee recognition

Compensation range $75, 000 to $85,000.