Operations Manager

Achieve warehouse operational objectives by contributing warehouse operations information and recommendations to strategic plans and reviews. Compare and complete action plans; implementing production, productivity, quality and customer-service standards. Resolve problems, complete audits , identify trends.

Ensure targeted department service levels are achieved through daily monitoring.

Monitor and control department spend in line with budgeted cost and targeted cost per unit

Ensure 100% department compliance with agreed quality standards, SOP’s and audits

Foster a culture of continuous improvement

Create, maintain and improve working practices

Lead by example by ensuring safety is at the forefront of every activity carried out. Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations.

Direct, manage and optimize the manpower (employee base) to achieve targets and motivate the workforce to meet future business challenges. Accomplish warehouse operations and human resource objectives by assisting in the processes of recruiting , selecting, training, assigning, scheduling, coaching, counseling and disciplining employees, when needed. Communicate job expectations, planning, monitoring, appraising and review job contributions on a continuous basis. Enforce policies and procedures.

Succession planning to target local employees for key department roles

Create and manage a weekly production plan. Meet regularly with other department managers to ensure resources are in place to achieve inter-department goals.

Meet regularly with Outbound management staff (team leads, supervisors, etc.) as a team to collaborate, inform, direct, coach, grow, and work together across all departments and shifts.

Optimize availability of space in Outbound warehouse. Work with other departments to optimize capacity planning.

Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks , participating in professional organizations.

Perform other duties as required