Operations Manager

Four Winters

Jeddah, KSA

Full Time

Manager

Onsite

1 weeks ago

Operations ManagementQuality AssuranceTeam LeadershipRegulatory ComplianceInventory ManagementCost Control

Free

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Key skills for this role

Operations ManagementQuality AssuranceTeam Leadership

Four Winters is looking for an experienced Operations Manager to lead and oversee the company's operations in Saudi Arabia, beginning with our first location in Jeddah.
This is a strategic leadership role responsible for establishing the operational foundation of the business, ensuring operational excellence, and driving sustainable growth as the brand expands across the Kingdom.

Oversee the day to day operations of Four Winters in Saudi Arabia.
Partner closely with the Branch Manager to ensure operational excellence while developing scalable systems and processes that support future expansion across the Kingdom.
Drive operational excellence across all aspects of the business by implementing and maintaining Four Winters' standards for quality, food safety, customer experience, inventory management, cost control, and operational efficiency.
Continuously identify opportunities to improve processes and support sustainable business growth.
Lead the recruitment, onboarding, development, and performance management of the Saudi team.
Build a strong operational culture by coaching leaders, developing talent, and ensuring every employee embodies Four Winters' values and service standards.
Oversee all governmental and regulatory requirements related to the Saudi operations, ensuring full compliance with licensing, municipality regulations, labor laws, food safety standards, and all other legal and operational obligations.
Serve as the primary operational representative of Four Winters in Saudi Arabia, collaborating with the franchisor, Four Winters leadership, the Branch Manager, marketing and social media agencies, designers, suppliers, and other key stakeholders to ensure seamless execution of business initiatives

5+ years of experience in operations management within the F&B or hospitality industry.
Proven experience leading restaurant or café operations with full operational responsibility.
Previous experience working within a franchise environment and a strong understanding of franchise operations.
Strong commercial mindset with a solid understanding of sales, customer experience, hospitality, and brand execution.
Proven experience in quality assurance, quality control, and maintaining operational standards.
Demonstrated experience recruiting, developing, and leading high performing teams.
Strong leadership, communication, organizational, and decision making skills.
Excellent understanding of Saudi governmental procedures, regulatory requirements, and compliance.
Previous experience living and working in Saudi Arabia with a strong understanding of the local market.
Fluency in Arabic and English.

Successfully establishing Four Winters' operations in Saudi Arabia and creating a strong foundation for future expansion.
High operational standards, consistent quality, and exceptional customer experiences.
Strong commercial performance and achievement of business objectives.
A high performing, engaged, and well developed team.
Full compliance with all Saudi regulatory and governmental requirements.
Effective collaboration with the franchisor, Four Winters leadership, and all key business stakeholders.