indeed

Operations Manager - Hospitality Industry

Colstay Limited - The Hive Hostels

Maharashtra, IND

Full-time

Onsite

₹70,000–₹120,000 per month

Discovered 1 weeks ago

Hospitality operationsHostel and co-living operationsProperty managementTeam managementGuest and resident experienceService quality and SOPs

Free

Job Fit Check

Base Career helps you apply smarter for this job.

Ready to Scan

Key skills for this role

Hospitality operationsHostel and co-living operationsProperty management

Operations Manager responsible for overall management and performance of assigned hostel and co-living properties.

Drive operational excellence, service standards, cost control, team leadership, and exceptional resident experience.

The role covers multiple properties and requires coordination across operational units.

Colstay operates co-living and hostel brands focused on accommodation, hospitality services, and community living.

Manage end-to-end operations across assigned properties.
Coordinate front office, housekeeping, kitchen, maintenance, and support teams.
Establish daily routines, monitor execution, resolve bottlenecks, and ensure smooth operation of all units.

Drive exceptional guest and resident experiences.
Monitor feedback, complaints, surveys, and online reviews and handle escalations.
Implement corrective actions and systems to reduce recurring complaints and improve retention.

Recruit, train, mentor, and supervise property-level staff.
Set KPIs and performance expectations and monitor attendance, productivity, and discipline.
Conduct performance reviews and coaching sessions and build an accountable work culture.

Maintain cleanliness, hygiene, food quality, and service delivery standards.
Conduct audits and surprise inspections, maintain SOPs, and drive continuous improvement.

Oversee procurement, inventory, demand forecasting, wastage, and operational supplies.
Monitor food, manpower, utility, and other operating costs.
Prepare budgets, identify cost-saving opportunities, and support profitability targets.

Ensure compliance with local laws, statutory regulations, company policies, fire safety, health, and hygiene standards.
Conduct safety audits and emergency drills and maintain compliance documentation.

Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
5+ years of experience in hospitality, co-living, hostel operations, hotels, or property management.
Experience handling multiple properties and teams is required; hostel, co-living, or hospitality experience is preferred.
Strong leadership, problem-solving, decision-making, communication, stakeholder management, budgeting, inventory, and KPI knowledge.

Pay is ₹70,000–₹120,000 per month.
Benefits include Provident Fund.
The role offers career growth, a dynamic work environment, and an opportunity to lead and scale operations across properties.