Operations Manager, Forward Deployed Engineering

Act as the connective tissue between delivery leadership, engineering, and finance — translating operational needs into technical requirements and vice versa

Partner with delivery leads to identify where manual, repeatable work can be automated

Support org design and process changes (restructuring, role definition, delivery principle documentation) with data and tooling

Train delivery staff on new tools and agents as they're rolled out

5+ years in an operations, business operations, or technical program management role within a professional services, consulting, or forward-deployed engineering organization

Demonstrated ability to write production-quality code (Python and/or JavaScript) — this is not a "manage the roadmap" role, it's a build-and-run role

Direct experience building or configuring AI agents or LLM-based tools (prompt design, tool/function calling, agent orchestration frameworks, MCP or similar protocols)

Fluency with core ops mechanics: staffing models, utilization tracking, forecasting, and margin analysis

Experience owning a dashboard, reporting tool, or internal application from build through maintenance

Strong SQL or data-manipulation skills for building and validating operational reporting

cross-functional communication — comfortable presenting to both engineers and executives

Experience in a forward-deployed engineering, solutions engineering, or implementation consulting environment

Familiarity with services-industry benchmarking (utilization targets, delivery velocity metrics, pilot-to-production conversion)

Experience with enterprise SaaS platforms, low-code tooling, or workflow automation platforms

Background in change management or org design work

Delivery leadership has real-time, trustworthy visibility into staffing, forecast accuracy, and engagement health

Repeatable manual work (status rollups, staffing recommendations, reporting) is automated via agents you built and maintain

Planning cycles (quarterly/annual) run on a predictable, well-documented cadence

Internal tools and agents have measurable adoption and clear ownership — nothing shipped and abandoned

C3 AI provides excellent benefits, a competitive compensation package and generous equity plan.

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.