Operations Manager

Role Overview

Operations & Business Management

• Oversee the daily operations of the company across all departments.
• Ensure smooth communication and collaboration between teams.
• Monitor workflows, deadlines, and project progress across the business.
• Identify operational inefficiencies and implement solutions to improve productivity.
• Establish and maintain operational procedures and best practices.
• Prepare regular reports and updates for the Managing Partners.

Cross-Department Coordination

• Work closely with Design, Production, Sales, Wholesale, Retail, E-commerce, Marketing, Customer Service, Logistics, and Finance teams.
• Ensure departments remain aligned on priorities, timelines, and business objectives.
• Track deliverables and ensure projects are completed on time.
• Facilitate regular cross-functional meetings and follow-up on action points.

Team Management & Communication

• Liaise with employees, consultants, and external partners across multiple countries.
• Support internal communication and maintain clear information flow throughout the organization.
• Monitor team performance and accountability.
• Assist with recruitment, onboarding, and HR-related coordination when required.

Production & Factory Coordination

• Liaise directly with factories, suppliers, and production partners.
• Follow up on sampling, production timelines, quality control, and deliveries.
• Ensure production schedules are adhered to and escalate issues when necessary.
• Coordinate between design, production, and commercial teams to ensure smooth execution.

Inventory, Logistics & Supply Chain

• Monitor inventory levels across all channels.
• Coordinate with logistics providers, warehouses, and fulfillment partners.
• Track inbound and outbound shipments.
• Ensure stock movements and inventory reporting are accurate and up to date.

Wholesale, Retail & E-commerce Support

• Support wholesale and retail operations to ensure smooth order fulfillment.
• Monitor operational performance across all sales channels.
• Assist with launch planning, collection deliveries, and commercial initiatives.
• Work closely with the E-commerce team to ensure operational excellence and customer satisfaction.

Administrative & Strategic Support

• Support the Managing Partners in executing strategic initiatives.
• Coordinate special projects and company-wide initiatives.
• Maintain operational calendars and company-wide planning schedules.
• Ensure all departments remain aligned with company goals and growth objectives.

Candidate Profile

• Highly organized with exceptional attention to detail.
• Strong project management and follow-up skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Solutions-oriented with strong problem-solving capabilities.
• Comfortable working across different cultures, countries, and time zones.
• Proficient in Microsoft Office, Google Workspace, and operational management systems.
• Experience in luxury fashion, footwear, accessories, or retail is highly preferred.

Reporting Line

Key Attributes

• Extremely organized
• Proactive and hands-on
• Dedicated and reliable
• Strong sense of ownership
• Excellent follow-up skills
• Team player
• Commercially aware
• Able to thrive under pressure and tight deadlines
• This role is ideal for someone who enjoys bringing structure, accountability, and efficiency to a growing international luxury fashion business.