Operations Manager
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Key skills for this role
About the Role
JnS Education is seeking an Operations Manager to oversee student records, staff performance, and lead generation while advising students on international education opportunities. The role requires 4-5 years of experience as a Senior Education Counsellor or Branch Manager and fluency in English and Arabic.
Key Skills for This Role
Responsibilities
- Maintain accurate and complete student records as required by the management, complete evaluations, analyze results and provide purposeful feedback
- Ensure that results are measured against KPI standards, while making necessary changes along the way
- Report to management about selling all of the education services to potential students
- Accept the line manager's task allocations and report the student conversion figures each month
- Evaluate and manage staff performance
- Maintain a safe and secure working environment
- Handle student inquiries and complaints
- Lead generation and lead assignment to team members
- Develop and maintain excellent relations with potential students through school visit or social media
- Advise potential students on education opportunities (Foundation, Undergraduate, Postgraduate) in different countries (UK, USA, Canada, Malaysia and Australia)
- Conduct individual and group counseling sessions to advise and assist students with academic and vocational development
- Help students select the right university or programs for their needs
Requirements
- Graduation or Post Graduation in any field from a well reputed institute or university
- At least 4 5 years of experience as a Sr. Education Counsellor or as a Branch Manager
- Deep knowledge about foreign education system (Cambridge education system and American education system)
- Overall knowledge of preparing student for the credibility interviews and assessment of SOP
- Updated knowledge about the student visa application for UK, USA, Canada and Australia
- Excellent Communication Skills; fluency in English and Arabic Language
- Proficient in personal computing skill
- Experience with training and study abroad education
- Time Management
Full Job Posting
Key Responsibilities
- Maintain accurate and complete student records as required by the management, complete evaluations, analyze results and provide purposeful feedback.
- Ensure that results are measured against KPI standards, while making necessary changes along the way.
- Reporting to management about selling all of the education services to potential students.
- Accept the line manager's task allocations and report the student conversion figures each month.
- Evaluate and manage staff performance.
- Maintain a safe and secure working environment.
- Handle student inquiries and complaints.
- Lead generation and lead assignment to team members.
- Develop and maintaining excellent relations with potential students through school visit or social media.
- Advising potential students on education opportunities (Foundation, Undergraduate, Postgraduate) in different countries (UK, USA, Canada, Malaysia and Australia).
- Conduct individual and group counseling sessions to advise and assist students with academic and vocational development.
- Help students select the right university or programs for their needs.
Qualifications and Experience Required
- Graduation or Post Graduation in any field from a well reputed institute of university.
- At least 4 5 years of experience as a Sr. Education Counsellor or as a Branch Manager.
- Should have deep knowledge about foreign education system (Cambridge education system and American education system).
- Overall knowledge of preparing student for the credibility interviews and assessment of SOP.
- Must have updated knowledge about the student visa application for UK, USA, Canada and Australia, and essential understanding about the international pathway a provider is a plus.
- The ability to work independently and as part of a team.
Skills Required
- Excellent Communication Skills. Fluency in English and Arabic Language.
- Proficient in personal computing skill.
- Experience with training and study abroad education.
- Time Management.
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