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Operations Manager
Specialist for consultancy and Outsourcing Services.
Dubai, UAE
Full Time
Manager
Onsite
1 months ago
Operations ManagementTeam LeadershipKPI MonitoringService Quality ImprovementCustomer ExperienceProcess Improvement
Free
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Operations ManagementTeam LeadershipKPI Monitoring
About the Role
A client seeks an experienced Operations Manager for Amer and Tasheel service centers in Dubai. The role involves overseeing operations, leading teams, monitoring KPIs, improving service quality, and enhancing customer experience.
Key Skills for This Role
Operations ManagementTeam LeadershipKPI MonitoringService Quality ImprovementCustomer ExperienceProcess Improvement
Responsibilities
- Oversee Amer and Tasheel center operations
- Lead teams and monitor operational KPIs
- Improve service quality and enhance customer experience
- Drive business improvement initiatives
Requirements
- Previous experience in Amer, Tasheel, or similar government service centers
- Strong operations management and team leadership skills
- Experience in monitoring and achieving operational KPIs
- Ability to improve processes, productivity, and service efficiency
- Strong focus on customer experience and service quality
- Good communication, problem solving, and decision making skills
Full Job Posting
Job Overview
- On behalf of one of the clients, we are looking for an experienced Operations Manager – Service Centers to oversee Amer and Tasheel center operations.
- We are looking for a candidate with strong experience in managing government service centers, leading teams, monitoring operational KPIs, improving service quality, enhancing customer experience, and driving business improvement initiatives.
Key Requirements
- Previous experience in Amer, Tasheel, or similar government service centers
- Strong operations management and team leadership skills
- Experience in monitoring and achieving operational KPIs
- Ability to improve processes, productivity, and service efficiency
- Strong focus on customer experience and service quality
- Good communication, problem solving, and decision making skills
Salary
- Starting from AED 10,000
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