Operations Manager - Day shift

Ingram Content Group (ICG) is hiring an Operations Manager to support our Distribution team in Fort Wayne, IN.

An Operations Manager manages the day-to-day operation of a specific group of departments within the Distribution Center, as well as ensure service levels, performance levels, quality and human resources are meeting daily business requirements.

Want to join a key team that helps the world read?

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.

If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

• Primarily Day Shift with flexibility for evenings and weekends.

• HS Diploma or GED
• 3 years experience in a high volume distribution center supervising at least 25 or more employees
• 2 years experience working with a Warehouse Management System
• 6 months work experience which includes walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard

• Manages and operates a group of departments within budgeted payroll guidelines.
• Coaches, counsels and develops a group of operations supervisors.
• Controls and manages costs for all assigned departments.
• Analyzes staffing needs and delegates work based on volume requirements in assigned departments.
• Meets established turnover objectives.
• Ensures customer services levels and CPU goals are met.
• Manages progressive counseling process and ensures all associates in assigned departments are treated equally.
• Establishes back-up strategies in by cross-training, analyzing volume projections and problem solving.

Hiring Salary Range: $97,201 - $123,251k.

This range represents the anticipated low and high end of the salary for this position.

It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
• 15 vacation days & 12 sick days accrued annually and 3 personal days
• 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
• Company match program for United Way donations
• Volunteer opportunities and in-kind drives for non-profits throughout the year

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms.

Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity.

With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish