Operations Manager, Community

When you say you “owned” something, what were you allowed to decide without asking permission? Who didn't report to you that you had to align? What did you do when no playbook existed? We are hiring people who have built systems other people use, not people who have executed inside systems someone else built. The story we want is how you designed something that worked without you in the room.

Ego in “my function” produces silos. Ego in “the mission” produces interfaces, documented handoffs, and data the next person can trust. We are hiring for the second.

The workflows you execute this month are being designed this month. If you need the playbook finished before you can move, this is not the seat.

We'll ask whether you have taste in something. Not whether your taste matches ours. Whether you have the muscle at all. Because the people you're emailing, scheduling, and tracking are people who have it, and they can tell when the person on the other end doesn't care.

We are intentionally open. A handful of profiles match the shape of this work, none of which are obvious by title.

Ops or production coordinators at design-first agencies, studios, or production companies

Talent coordinators at agencies, casting operations, or fellowship and residency programs

Marketplace or community ops at companies where supply quality mattered more than supply volume

Program coordinators who ran cohorts, bootcamps, or apprenticeships end to end

Ops generalists or EAs at fast companies who built the tracker everyone ended up using

Freelance producers who have kept many-headed projects on schedule without authority

You think of community management as content programming: events, newsletters, swag

You can't distinguish between “building a community” and “building a guild”

Your background is volume recruiting: fill rate over fit

You need someone to chase you for the Monday numbers

You produce polished work but slowly. Polished alone is not the bar.

Scoped, steady contract work with a clear owner and a clear bar. A vendor-grade toolkit (Airtable, Notion, mail tools) and the budget to use it. A network of 1,000+ working designers who will know you by name. If the seat grows, you grow with it.

Screen, then founding team member to screen for operating tempo and systems thinking, then a culture and commitment conversation. References at the end.