Operations Manager & CARE Case Coordinator

• Coordinate daily administrative operations of the Counseling Services, Residential Life, and Community Standards suite, including office equipment, supplies, and reception operations. Serve as a primary point of contact for students, families, faculty, staff, and visitors, fostering a welcoming and responsive environment.
• Support Counseling Services with intake coordination through the Medicat portal and assist with scheduling for the telehealth space.
• Assist Community Standards with organization of electronic case records in Maxient and with scheduling meetings and hearing logistics.

• Assist with core administrative tasks tied to housing operations, including room assignments, check-in/check-out coordination, and key distribution.
• Process student housing and ID card access records in coordination with Facilities and the StarRez housing platform.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting, standing, walking, and bending are required of this position.

Use of a computer keyboard and computer screen for periods of time with close vision and the ability to adjust visual focus plus manual dexterity are required.

MENTAL DEMANDS: The mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Examples of mental demands include reading (documents), detailed work, confidentiality, language, math, reasoning, oral communications, written communications, customer contact, multiple concurrent tasks, constant interruptions, and performing calculations when necessary.

About Assumption University: St. John Paul II wrote: “Man’s creation by God ‘in his own image’ confers upon every human person an eminent dignity; it also postulates the fundamental equality of all human beings.” Assumption University recognizes the essential contribution of a diverse community of students, staff, and faculty and condemns all forms of harassment, discrimination, and disrespect. As such, and in compliance with the requirements of federal law and/or the laws of the Commonwealth of Massachusetts, Assumption University prohibits discrimination on the basis of race, color, national origin, religion, disability, age, veteran status, marital status, gender, gender identity, sexual orientation, and pregnancy, as well as other legally protected status, in admission to, access to, treatment in, or employment in its programs and activities, except where such conditions may constitute bona fide qualifications for the programs or activities in question.

• Bachelor's degree or equivalent combination of education and experience.
• Two to three years of progressively responsible administrative or office management experience.
• Demonstrated organizational, project management, and customer service skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Demonstrated ability to exercise sound judgment and maintain confidentiality.

• Experience working in higher education, student affairs, counseling, or related settings.
• Technology proficiency, specifically experience using Maxient and Medicat.
• Experience supporting multidisciplinary teams and collaborative initiatives.
• Previous experience with CARE team case coordination