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Operations Manager
J&T Express
Buraydah, KSA
Full-time
Mid-Senior
Onsite
Discovered Today
Express delivery operationsLast-mile logisticsWarehouse Management Systems (WMS)Transportation Management Systems (TMS)Microsoft ExcelOperational data analytics
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Ready to ScanKey skills for this role
Express delivery operationsLast-mile logisticsWarehouse Management Systems (WMS)
Role Overview
Lead, optimize, and oversee end-to-end express delivery and hub operations.
Ensure seamless first-mile, sorting, transportation, and last-mile operations while driving service efficiency and meeting operational KPIs.
Key Skills for This Role
Express delivery operationsLast-mile logisticsWarehouse Management Systems (WMS)Transportation Management Systems (TMS)Microsoft ExcelOperational data analytics
Full Job Posting
Role Overview
Lead, optimize, and oversee end-to-end express delivery and hub operations.
Ensure seamless first-mile, sorting, transportation, and last-mile operations while driving service efficiency and meeting operational KPIs.
Operational Management
- Manage pickup, sorting, transportation, and last-mile parcel delivery operations.
- Monitor branch and hub activities to ensure operational targets and service-level agreements are met.
- Plan and optimize delivery routes and driver dispatch schedules to reduce transit times and operational costs.
Performance and KPI Tracking
- Track and report on-time delivery, delivery success rate, and cost-per-parcel metrics.
- Drive process improvements to reduce parcel damage, missing rates, and customer complaints.
- Review operational efficiency and present reports to senior management.
Team Leadership and Workforce
- Lead, mentor, and manage supervisors, sorting staff, couriers, and fleet personnel.
- Oversee manpower planning, shift schedules, peak-season resource allocation, and recruitment needs.
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