Operations Manager

Our Operations Managers are key to keeping our stores running smoothly, safely, and efficiently every day. Deputising for the Store Manager, you’ll lead from the front to create a welcoming, inclusive environment where every colleague feels valued, supported, and ready to succeed.

You'll bring a proactive approach, taking ownership of store operations, driving high standards, and coaching department managers to build a confident, high-performing team.

In this role, you’ll be on hand to:

Lead and empower the team: Build management capability across the store, mentoring talent and supporting department heads with clear plans to help them grow.

Keep standards high, safe, and legal: Act as the store's expert on safe and legal standards, ensuring food safety laws, hygiene, and daily routines are delivered properly every shift.

Drive sales and availability: Use your commercial mindset to review store data, spot opportunities, and manage resources so our shelves are always well-stocked for our customers.

Listen and improve: Work to support teams through change, listening directly to customer feedback and acting on it to keep making our daily service better.