Operations Manager

Conduct and document regular quality control checks on the bus fleet, taking necessary corrective actions.

Collaborate closely with the Maintenance Manager , ensuring proper communication and rapid resolution of fleet issues.

Maintain a strong relationship with support department managers to facilitate cross-functional alignment.

Monitor on-time performance of operators and proactively address schedule adherence issues.

Track and improve customer satisfaction through data insights and passenger feedback.

Investigate customer complaints thoroughly and provide timely follow-up and reporting .

Develop and implement programs to improve productivity, performance, and efficiency throughout operations.

Performs other duties as assigned.

Communication Demonstrates the ability to communicate effectively both orally and in writing. Understands and conveys information with clarity and appropriateness. Exercises sound judgment in determining what information is relevant, how it should be communicated, to whom, and when.

Organization Effectively marshals resources (people, funding, materials, support) to accomplish tasks and goals. Skilled in orchestrating multiple activities simultaneously. Maintains orderly files, data, and materials for optimal accessibility and productivity.

Time Management Utilizes time efficiently and prioritizes tasks to maximize productivity. Focuses on high-impact activities, consistently completing work faster and more effectively than peers.

Customer Service Meets and exceeds customer expectations by displaying professionalism, sensitivity, and responsiveness. Accurately identifies customer needs, explains services clearly, and navigates challenging situations with poise and empathy.

Reading Comprehension Possesses strong understanding of written materials, including policies, procedures, and technical documentation relevant to the job.

Judgment Makes timely, accurate, and well-reasoned decisions. Involves appropriate stakeholders in decision-making processes and considers long-term implications and organizational goals.

Frequent walking and standing required.

Regular lifting, pushing, pulling, and moving objects up to 75 pounds.

Must be capable of bending, reaching, crouching, and climbing to complete various tasks.

May be exposed to extreme hot or cold conditions, elevated work surfaces, and noisy machinery or equipment.

Occasional exposure to hazardous chemicals.

A reasonable level of physical resilience is essential due to the nature of the tasks.

To perform this job successfully, the individual must be able to carry out each essential duty with competence. The qualifications listed are representative of the knowledge, skills, abilities, and physical demands required. Reasonable accommodations may be made for individuals with disabilities.