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Operations Manager
Hilton Garden Inn Anchorage
Anchorage, USA
Full-time
Mid
Onsite
USD 22-25 hourly / hour
Discovered Today
Free
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- H - Hospitality.
- I - Integrity.
- L - Leadership.
- T - Teamwork.
- O - Ownership.
- N - Now.
- Knowledge, understanding, and adherence to Company Core Values and Mission Statement.
- Lead by example.
- Assists with procurement of operating supplies for all departments.
- Implements and maintains Front Office and Housekeeping department minimum standards. Responsible for the hiring, training, and supervision of property front office staff.
- Train and monitor the hotel staff.
- Enable innovation and drive results by executing sales and marketing campaigns, understanding dynamic revenue management and driving profit to the bottom line through strong financial controls.
- Train staff to use the appropriate phrases and greetings when interacting with guests.
- Able to make reasonable and professional decisions.
- Assist and guide the hotel staff through their daily duties and responsibilities.
- Keep a standard of communication with the other departments in the hotel to ensure the best service is given to all guests.
- Use the appropriate phrases and greetings when interacting with guests.
- Offer assistance to the individual needs and requests of all guests.
- Ensure guest needs are responded to in a timely and efficient manner.
- Ensure staff evaluations are completed in a professional and timely manner.
- Maintain a positive work environment.
- Train and oversee staff as outlined in the Training Procedures.
- Maintain departmental within set budget and payroll guidelines.
- Ensure staff is prepared to be courteous, efficient and available to provide excellence to our guests and visitors at all times.
- Work closely with the hotel’s management team and communicate effectively.
- Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations.
- Conduct self in a friendly and attentive manner during all guest encounters.
- Maintain a clean and safe working environment at all times.
- Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures.
- Maintain guest confidentiality at all times.
- High School diploma or equivalent preferred.
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