Operations Manager

Sphere Professionals

Abu Dhabi, UAE

Fulltime

Mid-Senior

2 months ago

Operations ManagementProcess ImprovementSupply ChainLogisticsBudget ManagementStrategic Planning

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Role Overview

We are seeking a dynamic, bilingual Operations Manager to lead our clinical and customer service teams.

You will serve as the primary on-ground liaison between our specialized unit and hospital partners, ensuring operational excellence, seamless patient journeys, and high-standard service delivery.

Key Responsibilities

**Team Leadership:**
Supervise, onboard, and evaluate Physiotherapy and Customer Service teams.
Manage staffing levels, scheduling, and performance reviews.
**Operations:**
Develop and implement patient management protocols; ensure strict compliance with healthcare regulations and GDPR.
**Patient Experience:**
Oversee the end-to-end patient journey (admission to discharge).
Act as the key point of contact for resolving concerns and improving service quality.
**Commercial Support:**
Identify growth opportunities, support revenue initiatives, and assist the marketing team with content collection.
**Reporting:**
Coordinate with finance for billing oversight and provide weekly/monthly operational performance reports to senior management.

Requirements

**Education:**
Bachelor’s degree in

Hr Administration

or a related field.
**Experience:**
Minimum of
2 years
of experience in

Hr Or Front Desk

management within a
hospital setting
.
**Languages:**
Native-level fluency in both
Arabic and English
(written and spoken) is mandatory.
**Skills:**
Strong organizational and problem-solving abilities with a patient-centric approach and knowledge of healthcare regulatory standards.
**Knowledge:**
Familiarity with medical terminology and healthcare regulatory standards.