Operations Manager (ABA)

Oversee daily operations of the center, ensuring a safe, organized, and high-quality environment

Serve as the primary point of contact for families for non-clinical needs and general communication

Maintain facility operations including supplies, vendor coordination, and overall center upkeep

Ensure compliance with safety protocols, building procedures, and authorized access requirements

Support intake logistics, including assessment scheduling and onboarding coordination

Scheduling & Learner Coordination

Own all scheduling for their center and the surrounding region, including building and maintaining staff and learner schedules

Manage real-time scheduling adjustments including callouts, cancellations, and reroutes

Support schedule optimization by coordinating make-ups and minimizing lost hours

Develop schedule proposals and support alignment between staff availability and learner needs

Partner with clinical and recruiting teams to ensure timely staffing and learner placement

Monitor scheduling trends and proactively address gaps and cancellation impact

Step in to cover scheduling needs for the center and the surrounding region during absences, vacancies, or gaps

Staff Supervision & Support

Supervise BTs, RBTs, and center-based staff across onboarding, development, and retention

Monitor staff attendance, availability, and time-off requests

Support coverage planning and resolution of staffing gaps

Partner with clinical leadership on staff performance and training coordination

Promote a positive team environment focused on accountability and engagement

Administrative & Operational Support

Maintain accurate and up-to-date data within CentralReach and other operational systems

Support payroll, billing, timekeeping, and documentation processes to ensure accuracy and compliance

Assist with onboarding and offboarding coordination and employee documentation

Manage center-related expenses, supplies, and purchasing needs

Ensure compliance with company policies and applicable labor laws

Operational Performance & KPI Management

Monitor key performance metrics, including utilization, cancellations, and scheduling efficiency

Track and follow up on scheduling gaps, unconverted appointments, and lost service hours

Maintain scheduling tools, trackers, and reporting systems to support operations

Identify and implement process improvements to increase efficiency and performance

Data Tracking & Reporting

Track and report on staffing needs, scheduling gaps, and utilization trends

Monitor intake pipeline and learner launch progress

Prepare and maintain operational reports to support leadership decision-making

Collaboration & Communication

Serve as the primary scheduling and operations point of contact for the region

Manage and respond to the scheduling inbox in a timely and professional manner

Partner with clinical, recruiting, HR, and leadership teams to align staffing and operations

Participate in leadership meetings and support execution of operational priorities

New Learner & Growth Support

Coordinate initial schedules for new learners in alignment with staffing and scheduling expectations

Partner with recruiting to support timely staffing for new cases

Support center growth initiatives, tours, and operational readiness

Assist with planning and support for new center launches as needed

Qualifications:

Skills/Abilities

Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

Excellent communication skills – in person, by phone, and in writing

Strong interpersonal and leadership skills with the ability to supervise and support team members

Ability to problem-solve quickly and make sound operational decisions

Strong attention to detail and ability to maintain accurate data and documentation

Ability to manage scheduling complexities and adapt to real-time operational changes

Ability to act with professionalism, accountability, and sound judgment

Proficient with Google Workspace or related software

Proficiency with or the ability to quickly learn scheduling and operational systems (CentralReach preferred)

Knowledge of HIPAA and operational compliance standards preferred

Education & Experience Requirements

Bachelor’s degree in business, healthcare, psychology, education, or related field preferred

2+ years of experience in operations, scheduling, or team management (ABA or healthcare preferred)

Leadership or supervisory experience required

Experience managing schedules, staffing coordination, or workforce planning strongly preferred

Experience with CentralReach or similar systems a plus

Strong organizational and time management skills with the ability to manage competing priorities

Excellent communication and interpersonal skills

Ability to handle sensitive or confidential information with discretion

Physical Requirements

The ability to sit and stand for extended periods throughout the workday

The ability to walk and move throughout the center environment as needed

The ability to lift at least 25 lbs

The ability to operate a computer and office equipment consistently throughout the workday

Work Environment & Schedule Expectations

Fully on-site role, Monday–Friday

Center hours typically range from 8:00 AM to 7:00 PM; COS hours are typically 7:30-4:30- flexibility required based on operational needs.