Operations Manager

Location

• Job Title
• Operations Manager
• Location:
• Manchester and Warrington would be ideal.
• Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
• As an Operations Manager you'll provide overall leadership for the Provide overall leadership for the Field Managers, Project Managers, Testers including EH&S. Manage above teams in efficient and safe resource allocation, Mod Execution and deliver Customer Experience.
• Daily responsibilities:
• Engage, coach and mentor the team of managers. Connecting with them to ensure that KPI's are achieved and to understand frustrations, problems and issues coming through from the field.
• Mentor field managers managers around customer escalations and how best to engage with a team a field based mechanics/engineers.
• Be the face of the business, able to communicate professionally with customers, putting them at the heart of what we do.
• Support with P&L management, able to direct your team to ensure maximum revenue generation.
• What's on offer;
• A highly competitive salary, bonus and company car scheme.
• Insight into strategic operations, with the opportunity to really leave your mark in a highly competitive sector.
• What you will need to be successful you'll need to be able to demonstrate the following;
• Proven track record of delivering operational results.
• Experience of operating with the ability to deliver quantifiable results.
• Good management experience, especially with managing field based managers.
• Savvy adopter of technology and experienced user of MS Office and app/cloud-based tools
• P&L understanding
• If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
• Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
• You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.