Operations Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Deccan Clap India Pvt. Ltd. is hiring an Operations Manager for its Operations department.
The role reports to Senior Management and focuses on day-to-day field operations, customer site visits, issue resolution, and escalations.
Key Skills for This Role
Full Job Posting
Role Overview
Deccan Clap India Pvt. Ltd. is hiring an Operations Manager for its Operations department.
The role reports to Senior Management and focuses on day-to-day field operations, customer site visits, issue resolution, and escalations.
Field Executive Management
- Follow up daily with Field Executives regarding assigned site visits.
- Monitor schedules and ensure timely arrival at customer locations.
- Track site visit status from assignment through completion.
- Coordinate rescheduled, delayed, or cancelled visits.
- Monitor attendance, availability, workload, and field performance.
Site Visit Monitoring
- Maintain continuous follow-up on scheduled site visits and prevent missed visits without proper communication.
- Check whether Field Executives contact customers before visiting.
- Monitor customer arrival and site visit completion status.
- Ensure reports, photographs, observations, and other site information are submitted.
Escalation and Customer Management
- Handle operational issues raised by Field Executives and customers.
- Escalate critical issues to senior management and coordinate resolution with relevant departments.
- Maintain escalation records and follow issues through complete resolution.
- Coordinate site access, timing changes, customer availability, delays, and other customer requirements.
- Take ownership of critical customer escalations until closure.
Operations Control and Reporting
- Monitor daily site visit schedules and operational activities.
- Track pending, completed, delayed, cancelled, and rescheduled site visits.
- Coordinate between Inside Sales, the Follow-up Team, Field Executives, the Reports Team, and management.
- Prepare daily operations status and daily or weekly operations reports.
- Maintain records of site visits, pending cases, escalations, complaints, and resolutions.
- Highlight critical cases requiring management attention.
Team Performance and SOPs
- Monitor Field Executive productivity and site visit completion.
- Identify delays, communication gaps, customer complaints, and performance issues.
- Provide regular feedback to Field Executives.
- Ensure team members follow company SOPs and operational procedures.
- Suggest improvements to reduce delays, complaints, and operational errors.
Required Skills
- Strong communication and coordination skills are required.
- Leadership, team-management, follow-up, problem-solving, and decision-making abilities are required.
- The role requires handling multiple site operations and escalations professionally.
- Knowledge of MS Excel or Google Sheets and reporting is required.
- The candidate must work under pressure, meet deadlines, and demonstrate ownership and accountability.
Key Performance Indicators
Timely completion of scheduled site visits and minimal pending or missed visits.
Fast resolution of operational escalations and reduction in customer complaints.
Accurate daily status updates and effective coordination between departments.
Field Executive productivity, discipline, SOP compliance, customer satisfaction, and issue closure.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career