Operations Manager

Role Overview

Daily Park Operations

• Ensure the park is ready before opening and complete daily opening checks.
• Monitor reception, play areas, café, party rooms, toilets, customer areas, procedures, and policies throughout the day.
• Complete closing checks, report operational problems, and follow issues through until resolved.

Staff and Break Management

• Check attendance and punctuality, confirm staff readiness, assign positions, adjust coverage, monitor performance, and give instructions.
• Train new employees, conduct briefings, correct poor performance, and maintain professional conduct around customers and children.
• Prepare and control break schedules so positions remain covered and the park stays fully operational.

Safety and Customer Service

• Supervise attendants and ensure children are actively watched and park rules, age restrictions, height restrictions, and safety procedures are followed.
• Respond to accidents and safety concerns, document incidents, report damaged equipment, and stop unsafe attractions from being used.
• Welcome and assist customers, support reception, answer questions, handle bookings and parties, and maintain a positive guest experience.

Complaints and Problem Solving

• Listen to complaints, investigate issues, find solutions within company policy, escalate serious matters, and record important incidents.
• Follow up on unresolved issues and identify repeated complaints to recommend preventive solutions.
• Take ownership of operational problems rather than simply passing them to another employee.

Inventory and Purchasing

• Count stock, maintain inventory records, monitor usage and waste, identify low-stock items, and maintain minimum stock levels.
• Check deliveries against purchase orders, report discrepancies, store supplies correctly, and coordinate café and kitchen stock when applicable.
• Prepare orders, contact approved suppliers, compare prices when necessary, follow up on deliveries, and maintain purchasing records.

Facility, Events, and Equipment

• Monitor play areas, reception, birthday rooms, café and seating areas, toilets, staff areas, entrances, exits, equipment, attractions, and storage areas.
• Coordinate cleaning and maintenance follow-up, conduct basic visual inspections, track repairs, and coordinate with maintenance contractors.
• Coordinate birthday parties and events, including room readiness, staff, food, decorations, activities, schedules, and department support.

Reporting and Leadership

• Report attendance, shortages, complaints, incidents, maintenance, stock, purchasing, events, feedback, and unusual situations to management.
• Report serious safety, customer, staff, or operational incidents immediately.
• Lead by example through punctuality, reliability, organization, clear communication, calmness, accountability, and visible floor presence.

Compensation

• Pay is AED 4,000 to AED 5,000 per month.

Workplace

• The work location is in person.

Requirements

• Experience managing staff during operational shifts, including assignments, performance, briefings, and breaks.
• Ability to enforce park rules, age and height restrictions, safety procedures, and emergency processes.
• Ability to communicate professionally with parents, children, customers, suppliers, and employees.
• Ability to remain calm under pressure and resolve customer and operational problems.
• Ability to organize work, follow up on outstanding tasks, and maintain operational records.
• Ability to give clear instructions, support employees, and hold them accountable.
• Punctual, reliable, organized, and comfortable being visibly active on the operational floor.