Operations Manager
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Key skills for this role
Role Overview
The Operations Manager oversees daily mall operations, operational efficiency, safety, tenant compliance, service quality, and customer experience.
The role coordinates with internal teams, tenants, service providers, and key stakeholders to support smooth operations and business objectives.
Key Skills for This Role
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About the Company
Hamat Holding Company develops and manages retail and commercial destinations, including shopping malls, in Saudi Arabia.
Role Overview
The Operations Manager oversees daily mall operations, operational efficiency, safety, tenant compliance, service quality, and customer experience.
The role coordinates with internal teams, tenants, service providers, and key stakeholders to support smooth operations and business objectives.
Key Responsibilities
- Lead daily mall operations, ensuring efficiency, safety, security, tenant compliance, and high service standards.
- Oversee maintenance, cleaning, security, housekeeping, and other third-party operational contracts.
- Ensure compliance with operational procedures, company policies, mall standards, safety requirements, and applicable regulations.
- Coordinate with Facilities, Maintenance, Leasing, Tenant Relations, Marketing, Customer Experience, and other internal teams.
- Manage service providers and operational teams to ensure performance, contract compliance, and effective resource utilization.
- Ensure tenants comply with mall operational, branding, and service standards and support resolution of tenant issues and complaints.
- Support budgeting, cost control, and resource allocation for efficient mall operations.
- Contribute to initiatives that improve mall positioning, competitiveness, customer experience, and operational excellence.
Qualifications
- Bachelor's degree in Business Administration, Facility Management, Engineering, or a related field.
Experience and Skills
- Minimum five years of experience in mall operations, facility or property management, or retail.
- Proven experience managing operational teams, contractors, and service providers.
- Strong knowledge of mall operations, tenant coordination, safety, maintenance, and customer experience.
- Strong leadership, planning, stakeholder management, and problem-solving skills.
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