Operations Executive - SoftPOS

• Conduct training and refresher sessions with restaurant staff to strengthen usage of the Smart Integrated Terminal.
• Provide on-the-ground support and retraining where adoption lags or device usage errors are identified.
• Troubleshoot on-the-ground device issues and coordinate with Tech/Support when needed.

• Maintain weekly internal performance reports on SoftPOS rollout and adoption.
• Prepare and maintain monthly performance reports for the restaurant vendor.
• Surface trends and insights to the Strategy team to support account strategy and prioritization.

• Coordinate with Onboarding, Customer Support, and Tech teams to resolve partner-reported SoftPOS issues quickly.
• Share feedback from staff/partner interactions to help improve training materials and rollout processes.
• Support the Strategy team in preparing for partner meetings/reviews with performance data and talking points.

What you’ll own

• Own the end-to-end performance tracking of restaurant partners going live on Qlub's Smart Integrated Terminal (SoftPOS), from go-live through steady-state usage.
• Drive adoption and engagement for newly onboarded SoftPOS partners, achieving and maintaining a target adoption rate across assigned accounts.
• Maintain weekly internal performance reports and monthly reports for the restaurant vendor, tracking SoftPOS metrics and surfacing trends.
• Monitor and manage the performance of existing SoftPOS outlets, proactively identifying opportunities to improve adoption, engagement, and on-ground support.

Who you are

• You've done this before in a fast-moving, high-growth environment
• You move fast and make strong decisions with incomplete information
• You take real ownership and think like an operator, not a coordinator
• You're energized by solving problems and creating exceptional experiences for restaurant partners and their customers
• You're highly organized, proactive, and able to manage multiple priorities without losing attention to detail
• You enjoy working directly with customers, building relationships, and helping partners succeed

What you’ll need

• A valid driving license and access to a car are required
• 1-3 years of experience in account support, onboarding, training, or F&B/tech operations
• Strong communication and presentation skills; comfortable engaging restaurant staff and, occasionally, decision-makers
• Analytical and detail-oriented, comfortable working with performance data and building reports
• Highly organized, able to juggle multiple portfolios/tasks in a fast-paced environment
• Proficiency with digital tools such as CRM systems, Google Workspace, Excel, and Google Sheets
• Fluency in English is a must
• Comfortable working in a fast-paced, evolving environment where priorities can shift quickly

Nice to have

• Experience in hospitality, F&B, SaaS, or technology environments is a strong plus
• Fluency in Arabic is a plus
• Knowledge of how to use Tableau and BigQuery (SQL) is a plus

What we offer

• Real ownership over products that impact millions of diners and thousands of restaurants globally
• The opportunity to solve challenging problems in payments, hospitality, and customer experience
• A fast-moving environment where great ideas quickly become reality
• Close collaboration with experienced operators, builders, and industry experts
• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally

Ready to build?

Join us and help shape how the world pays at the table.

If that excites you, apply now.