Operations Executive

About DrinkPrime: DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organisation that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day. At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission and the team of DrinkPrime. With our tech first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together. Purpose of the role: We are looking for people who are excellent at problem solving, are super ambitious and at the same time, enjoy the excitement and unpredictability of working in a startup environment. You will be primarily responsible for analysing and co-ordinating the service category of our business. Roles and Responsibilities: Create a streamline process for technicians to ensure on time service and installation Optimise the existing process to the benchmark levels to meet the rapidly changing business environment Build and refine performance management tools to improve quality of the technicians and the delivery partners Create workforce engagement programs to recognise top performers and motivate the team of technicians and the delivery partners Develop, implement and review operational policies and procedures Work with senior stakeholders Communicate with our customers Required Skills: 1-2 years of minimum experience in high growth operations Excellent verbal and written communication skills; the ability to call, connect and interact in English and Hindi. Able to multitask, prioritise, and manage time efficiently Should be willing to work on weekends and festivals (some times) with a week off every week Help promote a company culture that encourages top performance and high morale.