Operations Enablement Manager

Serve as a strategic partner to senior leaders and Directors , enabling effective communication and engagement with their teams

Guide leaders in crafting and delivering key messages, cascades, and engagement plans

Align stakeholders across functions to ensure consistent execution of communications and transformation initiatives

Influence and support leaders in driving employee understanding, alignment, and adoption

Lead the integration of change management principles into communications and engagement strategies

Ensure all transformation initiatives are supported with structured communication, engagement, and adoption plans

Oversee change impact awareness and ensure clear, timely, and proactive communication of changes

Monitor and support organizational readiness and adoption outcomes

Establish governance frameworks for communications, engagement activities, and operational cadence

Oversee planning and execution of: Town halls Leadership cascades Key organizational forums and engagement initiatives

Town halls

Leadership cascades

Key organizational forums and engagement initiatives

Ensure strong execution discipline, prioritization, and alignment across all activities

Maintain visibility over deliverables, timelines, and dependencies across the team

Define and track KPIs and success measures for engagement, communications effectiveness, and change adoption

Leverage insights from: Employee surveys (e.g., Gallup) Town hall feedback Engagement metrics

Employee surveys (e.g., Gallup)

Town hall feedback

Engagement metrics

Translate insights into actionable recommendations for leadership

Drive continuous improvement of communication strategies, engagement approaches, and employee experience

Lead and develop a team of Specialists across: Internal Communications & Engagement Enablement, Coordination & Insights

Internal Communications & Engagement

Enablement, Coordination & Insights

Provide clear direction, prioritization, and performance management

Build team capability in communications, analytics, and enablement practices

Foster a culture of accountability, collaboration, and continuous improvement

Ensure the team provides strong execution support, coordination, and follow-through for leadership priorities

Drive standardization of: Communication processes Engagement planning Reporting and tracking mechanisms

Communication processes

Engagement planning

Reporting and tracking mechanisms

Enhance efficiency by leveraging tools, frameworks, and structured workflows

Enable leaders to focus on strategy and decision-making rather than operational details

We are looking for someone with:

Bachelor’s degree in Business Management/Administration, Communications, Public Relations, Marketing, Journalism or a related field.

Relevant qualifications and accreditation in Change Management, Communications, or Project/Program Management are an advantage.

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com .