Operations Delivery Manager, dnata Technical Services - Emiratisation

Description & Requirements

• dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
• As an Operations Delivery Manager , you will lead the planning and control of key operational areas to ensure the consistent delivery of service targets, service level agreements (SLAs), business continuity, quality, and safety standards. Working closely with Line Management, you will drive operational excellence, resolve escalated issues, and ensure business continuity through efficient and effective operations. You will also ensure full compliance with regulatory, legal, safety, and standard operating procedure requirements.
• This is an Emiratisation role for UAE Nationals
• In this role, you will
• Drive continuous improvement of systems, processes, procedures, standards, and facilities, ensuring effective implementation and governance.
• Review and communicate changes to SLAs, contracts, SOPs, and work instructions, ensuring alignment with regulatory requirements and operational best practices.
• Partner with Training & Development to ensure employees receive the required training and maintain a skilled, competent workforce.
• Lead quality initiatives, operational improvement projects, and action teams to enhance performance and service delivery.
• Monitor daily resource deployment against operational plans, cost, and quality targets, providing feedback and corrective actions where required.
• Foster a safe, efficient, and customer-focused culture, ensuring compliance with all safety, regulatory, legal, and environmental requirements.
• Conduct regular safety briefings, intervene proactively to mitigate risks, and ensure corrective actions are implemented.
• Deputise for the Line Manager during absences, representing the department at internal and external meetings and forums.
• Support budget planning, monitor departmental financial performance, and identify opportunities for operational efficiencies.
• Prepare operational reports, providing performance updates, recommendations, and improvement plans to stakeholders.
• Manage operational issues, customer complaints, and service disruptions, ensuring timely resolution and implementation of corrective actions.
• Plan and oversee departmental audits, ensuring compliance with policies, procedures, regulations, and SLAs while addressing any non-conformities.
• Build and maintain strong relationships with internal and external stakeholders to ensure operational excellence and regulatory compliance.
• Manage departmental projects, ensuring deliverables are achieved within agreed scope and timelines.
• This is a Safety Sensitive Position
• To be considered for the role, you must meet the below requirements
• Bachelor's degree and 6+ years’ experience in Operational experience in Aviation/ Ground Handling / Customer Service
• UAE driving licence
• Advanced knowledge of aviation industry regulations and terminology.
• Strong customer relationship management, supervisory, planning, and organisational skills.
• Strong communication, quality management, and safety leadership skills.
• Proficient in budget management, cost control, and data analysis.
• Strong report writing and IT literacy skills.
• You’ll have an edge if you have
• First Aid or Fire Warden certification
• At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!
• Recruitment Process and Timeline
• Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.
• You can find more information about our employee benefits in the Working Here section of our website www.emirates.com/careers . Further information on what it’s like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.