Operations Coordinator Security Control Tower

Operations Coordinator Security Control Tower

It’s not a package. It’s a promise®.

Description

Responsibilities

• Providing, in accordance with protocol, alarm monitoring via Access Control and/or Automatic Video Display for intrusion, burglary, or duress
• Providing access Control with Automatic Video Display with Voice Communications
• Dispatch of personnel and escalation based on assessment of incident
• Performs intake, triage, and escalation functions for all incidents reported to the center
• Support investigations with video review/surveillance for theft, fraud, and health and safety related matters
• Creates and Supports incidents by case management documented or directed to do so by the Supervisor, or other authorized persons
• Performs active monitoring of various security systems, including video, access control systems, and high value/sensitive assets monitoring on tracking systems
• Collects information and data, create, and provides reports, maintains effective communications with a wide variety of stakeholders
• Manage and maintain employee access and ID card system and database
• Work with the Control Tower Line Haul / Ground / Air with various duties in Transportation Management, Communications, GPS tracking, Trip Tracking, assist with Mechanical issues, Trace Asset Movements
• When required, assist with coordinating Crisis Response
• Build case reports based on data collection
• Coach operation on how to use of tools, tactics, and best practices to be leveraged to benefit the customer experience
• Analysis of Operational and client-specific data to identify areas of opportunity for improved customer experience
• Work in a rotational Schedule 24/7/365

Experience

Education

Language Requirement

• Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS Location

• 576 - NHO Working Conditions: Office Environment
• Reports to: Supervisor Security Operations ---
• Purolator is an equal opportunity employer committed to diversity and inclusion . We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
• Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.
• Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com . To apply, visit our Careers Page.
• We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.
• Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com .
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