Maintain and update records associated with warranty, servicing & repairs
Keep the Commercial and Sales Admin teams updated on the progress of customer returned products
Apply customer feature codes to completed products.
Update ERP/MRP system with product status.
Verify that product kits are complete and fully operational before shipping.
Maintain appropriate stock levels of calibration, service, repair and operational consumables.
Re-stock essential items and maintain accurate inventory records.
Update and manage records associated with goods-in and stock levels.
Support stock takes and inventory checks as required.
Support kitting or preparation of parts for customer/service requirements where applicable.
Coordinate with Export and Sales Administration teams to ensure customer service documentation, dispatch paperwork and invoices are processed accurately and issued in line with agreed processes.
Act as the regional Operations point of contact for customer return equipment, ensuring service activities progress efficiently from receipt through to dispatch.
Arrange shipping and collection of customer return equipment where required.
Work with courier providers and internal teams to support efficient shipment of customer equipment.
Conduct final quality checks and ensure equipment is packaged correctly prior to dispatch.
Ensure compliance with health and safety regulations when handling hazardous materials.
Maintain a clean and organised workplace to support efficient and safe business operations.
Take proactive steps to comply with statutory regulations, company policies, and industry best practices.
Other duties as required
Skills, Knowledge and Expertise
Strong organisational skills – able to manage calibration, returns, and support tasks efficiently.
Confident communicator with the ability to build relationships across teams and with customers.
Experience working with ERP/MRP systems and maintaining accurate records.
Hands on technical experience, including first line diagnostics, troubleshooting customer issues, and supporting calibration and verification activities in line with ISO17025.
Competent in using test equipment, following technical work instructions, processing firmware/feature codes, and updating product status within ERP systems.
Methodical approach with strong attention to detail and problem-solving ability.
Flexible and adaptable – comfortable handling shifting priorities in a technical/Operations environment.
Positive and proactive attitude, focused on teamwork and continuous improvement.
Benefits
Holiday entitlement of 15 days plus bank holidays, the holiday year runs from 1st July - 31st June
