Operations Coordinator
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Key skills for this role
Role Overview
Coordinate daily field operations from the Derby office and act as a central contact for customers, site technicians and management.
Support operational delivery in a fast-paced office environment while managing changing priorities and customer service standards.
The role suits candidates from materials testing, construction, highways, civil engineering or similar field-service environments.
Key Skills for This Role
Full Job Posting
About the Role
Coordinate daily field operations from the Derby office and act as a central contact for customers, site technicians and management.
Support operational delivery in a fast-paced office environment while managing changing priorities and customer service standards.
The role suits candidates from materials testing, construction, highways, civil engineering or similar field-service environments.
Key Responsibilities
- Manage customer bookings, enquiries, cancellations and schedule changes.
- Maintain the operational diary and coordinate daily work schedules.
- Communicate allocated works and job information to site technicians.
- Arrange hotels and travel for technicians working away from home.
- Coordinate fleet servicing, MOTs, repairs and vehicle maintenance.
- Manage equipment servicing, calibration, repairs and replacements.
- Order and manage PPE, workwear and site consumables.
- Support employee onboarding, holiday requests and workforce planning.
- Assist with quotations, customer enquiries and new customer setup.
- Complete operational documentation accurately and on time.
Skills, Knowledge and Expertise
- Experience in operations, scheduling, coordination or customer service.
- Excellent telephone manner and customer-facing skills.
- Strong organisation and ability to manage changing priorities.
- Good commercial awareness and confidence speaking with customers.
- Ability to work independently and take ownership of tasks.
- Strong communication and relationship-building skills.
- Good IT skills, including Microsoft Office.
Contract and Salary
- Permanent, full-time contract.
- Salary of £28,000 to £32,000 depending on experience.
Location and Schedule
- Office-based role in Derby.
- 40-hour working week, Monday to Friday.
Benefits and Development
- Supportive team environment with ongoing training and development.
- Opportunity to support major construction and infrastructure projects.
- Career progression opportunities within a growing business.
About MSS
MSS provides site and laboratory materials testing services to construction, infrastructure and civil engineering clients.
MSS is part of Celnor Group, a UK-based environmental services group operating across testing, inspection, certification and compliance.
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