Operations Coordinator

Coordinate the customer journey from onboarding and training through ongoing support and retention.

Follow up with customers, identify pain points, and make sure issues are carried through to resolution.

Coordinate issues involving Sales, Accounting, Software, integrations, or licensing, bringing the right people together and keeping ownership clear.

Build and improve business processes rather than simply following existing ones.

Keep projects and priorities moving by tracking commitments, dependencies, blockers, and next steps.

Spot gaps and blind spots, ask the right questions, and identify who needs to be involved.

Use customer feedback and operational information to identify opportunities for improvement.

Provide clear, concise updates and help keep operations organized end-to-end.

Experience in operations, project coordination, project management, customer operations, or a similar hands-on role.

Experience owning projects or operational work through completion, including coordinating dependencies and following up on outstanding items.

Comfortable working from an initial goal, identifying what information or people are needed, and building a practical plan.

Experience coordinating across different teams and priorities.

Clear, concise professional communication.

Interested in a stable, long-term, hands-on coordination role.