Operations Coordinator- Canada
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Key skills for this role
Key Skills for This Role
Full Job Posting
Supply Chain & Distribution Coordination
• Liaise with distribution centers and 3PL partners on order status and product allocation, using SAP for order tracking and inventory visibility.
Customer Service
• Serve as the first point of contact for client inquiries via phone, email, and in-person.
• Resolve customer issues promptly and professionally, escalating when necessary.
• Maintain accurate records of customer interactions and feedback.
Project Coordination
• Assist in planning, tracking, and reporting on internal projects and initiatives.
• Monitor project timelines, budgets, and deliverables using project management tools.
• Collaborate with cross-functional teams to ensure project alignment and success.
Cross-Functional Flexibility
• Take on ad hoc cross-functional projects and administrative initiatives as business needs evolve, partnering with Sales, Marketing, Finance, Regulatory, and Supply Chain as required.
Office Management
• Oversee day-to-day office operations, including vendor coordination, supply management, and facility maintenance.
• Support onboarding of new hires by coordinating workspace setup and IT access.
• Organize internal events, meetings, and team-building activities.
Administrative Support
• Prepare reports, presentations, and correspondence for senior leadership.
• Manage calendars, schedule meetings, expense report and coordinate travel arrangements for senior leadership.
• Maintain departmental policies and ensure timely updates and compliance.
Qualifications
- Post-secondary education in Business Administration, Office Management, or related field.
- 3+ years of experience in an operations, administrative, or business support role, ideally spanning multiple functions.
- Proficiency in SAP (or a similar ERP system) for order processing, expense management, and inventory/supply chain tracking.
- Proficiency in Microsoft Office Suite and project management software (e.g., Asana, Trello, MS Project).
- Strong organizational, communication, and problem-solving skills.
- Comfortable working across multiple business functions with shifting priorities.
- Ability to manage multiple priorities and work independently in a hybrid environment.
Preferred Skills
- Experience in the pharmaceutical or healthcare industry.
- Familiarity with regulatory documentation and compliance standards.
- Bilingual (English/French) is an asset.
About Zydus Pharmaceuticals (Canada) Inc.
Canadian generic pharmaceutical company bringing affordable medicines to patients as a wholly owned Zydus Lifesciences subsidiary.
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