Operations Coordinator

£13.58 per hour | £14,126.50 per year | 20 hours per week

Permanent | Monday to Friday | No scheduled weekends

As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between the Service Drivers and the Operations & Service Manager.

Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre.

Answering calls from service drivers, clients and Head office regarding site service.

Acting as a link between the Service Drivers and the Operations Manager & Service Manager.

Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.

To prepare data for and conduct briefing and debrief sessions for service drivers.

Ensure that completed routes and attendance are processed in real time· To suggest any improvements to the ways of working and relay this to the Operations Centre Manager.

A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to customers.

Provide Excellent Service Delivery

Be able to build Customer Focus & Relationship Management