Operations Client Partner

Responsibilities

• Scope and prototype change requests for custom databases.
• Review new item reports and ensure items are placed as per client DB standards
• Communicate with Client Operations Leaders and manufacturing clients regarding database updates and changes, including timelines for implementation.
• Assist in the coding of new items and creating custom database market orders
• Conduct database validation exercises for new product, market, and fact additions, as well as data inquiry corrections.
• Maintain client database and category guidebooks.
• Serve as the end-to-end owner of client inquiries related to database services and feasibility, product coding, and data quality (excluding coverage and methodology).
• Address syndicated database support questions and client inquiries.
• Collaborate with cross-functional operations and technology teams to resolve client inquiries and provide input into client health tracking metrics.
• Work with the Extract team to understand extract challenges and re-run needs.
• Open client inquiries and REAP tickets as necessary.
• MBA graduate is preferred
• 2- 4 Year is preferred
• Proficiency in management and maintenance of data modeling, and query optimization.
• Knowledge of data extraction, transformation, and loading processes.
• Experience with data validation and quality assurance, Good with excel
• Strong written and verbal communication skills to interact with clients and cross-functional teams (e.g., Operations, Technology) to resolve client issues.
• Ability to explain technical concepts to non-technical stakeholders.
• Analytical mindset to troubleshoot database issues and identify the correct teams to mitigate and provide resolutions.
• Adaptability to handle unexpected challenges and changes.
• Thoroughness in scoping change requests and documenting client inquiries.
• Experience in client-facing roles and servicing clients is a plus.