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Operations Centre Manager (Integrated Guarding)
Paladin Security
Burnaby, CAN
Full-time
Senior · 5+ years experience
Onsite
CAD 70000-80000 yearly / year
Discovered 1 weeks ago
Physical Security Information Management (PSIM)AI
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Physical Security Information Management (PSIM)AI
Key Skills for This Role
Physical Security Information Management (PSIM)AI
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Job Skills / Requirements
- The Operations Manager, Integrated Guarding is responsible for the day-to-day operational leadership of Paladin's National Integrated Guarding Operations Centre. This role oversees the Operations Centre personnel, including hiring, onboarding, training, coaching, performance improvement, ongoing management, succession planning, staffing planning, and related support resources while ensuring exceptional service delivery to clients.
- The Operations Manager is accountable for monitoring, analyzing, and improving key performance indicators (KPIs), ensuring compliance with operational standards, and driving continuous improvement across the Integrated Guarding program. The successful candidate will work closely with Executive leadership, Operational Leadership, Technology Team, Sales Team, and the Customer Success Team. Integrated Guarding services leverage AI-enhanced surveillance, real-time monitoring, analytics, and mobile response capabilities to deliver proactive security solutions.
Key Responsibilities
- Maintain working knowledge of the Physical Security Information Management (PSIM) platform and other Integrated Guarding technologies to effectively support daily operations.
- Provide leadership, coaching, and performance management for Operations Centre staff.
- Develop and update operational procedures, response protocols, training documentation, and client-specific post orders.
- Ensure consistent execution of operational procedures, response protocols, and client-specific post orders.
- Develop staffing plans to support business growth and client service requirements.
- Foster a culture of accountability, professionalism, customer service, and continuous improvement.
- Lead operational meetings and performance reviews with direct reports.
- Performance & KPI Management
- Analyze trends and identify opportunities for performance improvement and alarm reduction.
- Develop action plans to address service gaps and operational inefficiencies.
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