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Operations Associate
ChargeLab
Toronto, CAN
Full-time
Entry · 1+ years experience
Onsite
Discovered 3 weeks ago
Free
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Responsibilities
- Design and execute our core services for charger deployment, network monitoring and operations & maintenance
- Own and maintain internal programs and reporting
- Identify opportunities to streamline processes and drive improvements to ensure operational excellence at scale
- Improve operational performance by using a quantitative approach for issue identification, root cause analysis and improvement rollouts
- Work with internal cross functional teams (Engineering/Product, Sales & Marketing) to drive program goals and identify areas of improvement
- Expand our distribution and install network with key strategic partnerships
- Design and execute the support experience for site hosts, distribution partners, field service partners and EV drivers
- Develop and maintain customer facing content to ensure that the voice, tone, and brand of support is consistent and effective
- Drive continuous efforts to improve support infrastructure and turn customer data information into meaningful product, support, and operational improvements
- Bachelor's Degree
- Minimum 1-2 years of experience in project management, program management or related areas
- Experience building efficient processes that scale across a large organization
- Experience with customer experience strategy or customer service environment
- Experience leading cross-functional projects by using insights based on data
- Self-motivated with a strong affinity for strategic problem solving and driving action
- Shown success in uncovering data to guide customer driven decisions
- Persuasive written and verbal communication skills across diverse functions and teams
- Ability to balance important priorities
- Experience with process optimization, program management, customer support strategy or quality assurance strong project ownership
Location
- Toronto, ON or Washington, DC
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