Operations Associate

Own the entire relationship with assigned clients, including gathering requirements, onboarding, account configuration, implementation, training, adoption, retention, satisfaction, even delight

Establish customer relationships as a trusted advisor to help ensure the continued value of Vooma's products and services

Develop and maintain customer-success strategies and best practices to accelerate customer time to value with our product. Interface with customer support resources and provide top-level support and white-glove service to onboard new accounts as-needed

Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings

Maintain and report on existing customer success metrics and data

Champion a culture of customer love in the company

Work closely with the Sales department to ensure seamless transition into the Vooma client base

Provide prioritized customer feedback to product and engineering

Do whatever it takes to help our customers and Vooma succeed

Anything it takes mentality. Together, we do what it takes to make our customers happy.

Sweats the details. You pay attention to small things, and follow processes to deliver consistent experiences

Growth mindset , constantly looking for ways to improve

Service orientation . You care deeply about making customers happy, and feel pain when they don’t

Professional, warm communicator . You’re the face of the company. In both writing and verbally, you show up warm and competent

Extremely organized . You have a natural ability to juggle a lot of competing considerations.

Thrives in ambiguity . We’re a startup. Many things change, pretty dramatically, very quickly

Product and technical orientation. You’re not a coder, but you learn the product in and out, and you have a technical aptitude that allows you to communicate effectively with product and engineering