Operations Associate

Promote a client-focused culture at all times.

Instigate initiatives and processes to build, develop and maintain excellent business relationships.

Understand clients’ needs and objectives.

Maintain an excellent knowledge of all PR Newswire products and services.

Provide editorial advice to maximise potential ‘pick-up’ of press release copy.

Maintain and develop relations with internal clients to achieve excellent service delivery.

Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management.

Ensure all jobs are prioritized, distributed and fulfilled correctly.

Quickly learns the functions of the support tools and systems to process customers’ requests.

Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system.

Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company.

Maintain company websites ensuring incoming service feeds are accurately mapped.

Minimum 3 years of experience in Content Editing, proofreading, and client relationships.

Outstanding written and verbal English communication and grammar skills

Excellent organisation and time-management skills with a high attention to detail

A customer-centric mindset with a passion to help and provide a good service

An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time.

The ability to effectively communicate with internal/external stakeholders.