Operations Associate- AI Enablement

Responsibilities

• *Communicate directly with customers by email and participate in customer calls from the beginning. *Support customer onboarding, implementations, workflow discovery, and ongoing service needs. *Learn how customers perform their work today, including the systems they use, the rules they follow, and the exceptions they encouter. *Help translate customer processes into Upwell configurations, operations procedures, and clearly defined requirements. *Configure, test, and launch customer workflows within the Upwell platform. *Work hands-on with the workflows and real-world scenarios to understand how processes operate in practice. *Investigate operational issues and exceptions, obtain needed information from customers, and coordinate resolution with internal teams. *Create and maintain clear process documentation, standard operations procedures, and training materials. *Support customer and internal projects from initial requirements through completion, keeping stakeholders aligned on open item sand next steps. *Test new functionality and confirm that solutions meet customer needs and work in real-world situations. *Translate customer and operational needs into clear feedback and requirements for Product and Engineering. *Identify recurring manual work and opportunities to improve, standardize, or automate processes using technology and AI. *Take on increasingly complex customer, operational, implementation, and product responsibilities as experience grows.

Qualifications

• *Bachelors degree or equivalent education, experience, or demonstrated capability. *Strong written and verbal communication skills, with the confidence to interact professionally with customers. *Excellent organization, attention to detail, and follow-through *Strong problem-solving and critical-thinking skills. *Ability and desire to learn new systems, processes, and subject matter quickly *Ability to manage multiple priorities and carry work through to completion *Comfort working with spreadsheets, technology, and unfamiliar software. *Ability to collaborate effectively across customer-facing, operational, and product teams. *Interest in how AI and emerging technology can improve business operations.

Growth Opportunities

Perks of the Job

• *Competitive salary *Equity package *Health, dental and vision insurance available *401(k) *Flexible PTO *Professional development budget