Operations Assistant - Partner Performance

Senior Manager, PMO & Strategy, Logistics & Care

Job details

Careem is seeking a Senior Manager, PMO & Strategy, Logistics & Care to join their team in Dubai, United Arab Emirates.

This role is crucial for turning business priorities into structured programs and ensuring a consistent, efficient, and scalable customer experience across all markets and business lines.

The successful candidate will have over 5 years of experience in operations strategy, program management, or a related analytical role, with a strong background in performance governance, customer experience governance, policy design, and defect reduction.

The position requires strong analytical skills, excellent stakeholder management, and comfort with ambiguity.

Careem offers a dynamic work environment with opportunities for growth, healthcare benefits, fitness reimbursements, and flexible work arrangements including 4 days in-office and 1 day from home, plus 30 days of remote work from any country annually.

Advertised position

Senior Manager, PMO & Strategy, Logistics & Care

Experience: 5+ years of experience in operations strategy, program management, business operations, or a related analytical/cross-functional role.

A track record of owning recurring reporting or business-review cadences with senior stakeholders, end to end.

Strong analytical skills.

designing or governing customer-facing policy, ideally in a marketplace, e-commerce, delivery, or platform business.

Excellent stakeholder management.

Comfort with ambiguity.

11h ago

• 1Apply for this job by filling out the online application form.
• 2Provide your First Name, Last Name, Email, Phone, Country, and Location (City).
• 3Attach your Resume/CV (pdf, doc, docx, txt, rtf) or enter manually.
• 4Optionally, attach a Cover Letter.
• 5Provide your Current Employer and Current Job Title.
• 6Provide your LinkedIn Profile.
• 7Indicate how you learned about the role at Careem.
• 8Indicate if you have seen Careem's content on social media and specify the platform(s).
• 9Indicate what influenced your decision to apply for a role at Careem.
• 10Indicate if you have previously worked at Careem.
• 11Voluntarily self-identify your gender identity.
• 12Provide your current location (Country).
• 13Provide your current monthly salary (gross in local currency).
• 14Provide your monthly salary expectations (gross in local currency).

Rules & eligibility

• Applicants should be curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact.
• The role requires turning business priorities into structured programs, and using data and policy design to make customer experience consistent, efficient, and scalable.
• The role involves acting as an individual contributor with strategic influence, owning performance reviews, running analysis for roadmaps, and leading policy decisions.
• Familiarity with workforce management, vendor operations, or AI-enabled quality/automation tooling is a plus, though not required.

Details extracted automatically from the official advertisement — always verify against the original ad before applying.

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