Operations Assistant / Operations Coordinator / Operations Executive
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Key skills for this role
Role Overview
The role supports daily business operations, optimizes workflows, and coordinates across departments.
The position is described as entry-to-mid level and reports to an Operations Manager, Chief Operating Officer, or Operations Lead.
The role collaborates with Procurement, Logistics, Customer Service, Sales, and Facilities Management teams.
The position monitors business processes, maintains operational databases, and assists with key operational projects.
Key Skills for This Role
Full Job Posting
Role Description
The role supports daily business operations, optimizes workflows, and coordinates across departments.
The position is described as entry-to-mid level and reports to an Operations Manager, Chief Operating Officer, or Operations Lead.
The role collaborates with Procurement, Logistics, Customer Service, Sales, and Facilities Management teams.
The position monitors business processes, maintains operational databases, and assists with key operational projects.
Responsibilities
- Track order fulfillment cycles and audit daily operational logs.
- Execute, document, and update Standard Operating Procedures.
- Prepare operational performance reports and manage KPI dashboards.
- Manage vendor service agreements, facility maintenance schedules, and purchase requisitions.
- Maintain operational databases, document repositories, and inventory or asset registries.
- Resolve operational bottlenecks and support business continuity.
- Troubleshoot disruptions, escalate risks, and implement corrective actions.
- Present operational summaries to management and liaise with external partners.
Qualifications
- Bachelor's degree or Diploma in Business Administration, Operations Management, Industrial Management, Supply Chain, or a related field.
- 1–2 years of experience in business operations, process coordination, project tracking, or operational administration.
- Experience executing, documenting, and updating SOPs and auditing internal workflow compliance.
- Hands-on experience with project management and operations tracking tools such as Asana, Trello, Jira, Monday.com, or Notion.
- Experience coordinating contractors, facility maintenance, vendor SLAs, and purchase requisitions.
- Intermediate Excel or Google Sheets skills, including VLOOKUP or XLOOKUP, Pivot Tables, SUMIFS, and data validation.
- Proficiency in operational databases, document repositories, and inventory or asset registries with version control.
Required Capabilities
- Strong critical thinking and problem-solving skills for operational disruptions and risks.
- Clear written and verbal communication across departments and with external partners.
- High adaptability, attention to detail, time-management capability, emotional intelligence, and resilience.
- Numerical literacy, process management proficiency, and a continuous-improvement mindset.
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