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Operations Analyst, Systems & Reporting
Southern Alberta Institute of Technology (SAIT)
Calgary, CAN
Full Time
Mid
1 weeks ago
ReportingData AnalysisProject CoordinationMicrosoft ExcelArgosBanner
Free
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ReportingData AnalysisProject Coordination
About the Role
SAIT's Office of the Registrar is seeking an Operations Analyst, Systems & Reporting to provide coordination, reporting, and system support. The role involves intake coordination, project support, reporting and analytics, and system maintenance.
Key Skills for This Role
ReportingData AnalysisProject CoordinationMicrosoft ExcelArgosBanner
Responsibilities
- Coordinate intake, setup, and tracking of requests within established governance processes
- Support the management of work queues, sprint cycles, and ticket workflows using designated tools
- Facilitate regular team activities such as intake discussions, sprint check ins, and retrospectives
- Ensure intake and ticket documentation is complete, structured, and aligned with established standards
- Support the preparation of recurring operational reports and status updates
- Maintain and update reporting templates, trackers, and supporting documentation
- Provide coordination support for OTR initiatives, ensuring activities, timelines, and deliverables are tracked
- Lead OTR Banner upgrade activities, including tester training, test cycle setup, test script maintenance, UAT planning and coordination and cutover execution
- Assist with preparation and maintenance of project and process documentation (e.g., summaries, plans, process maps)
- Assist with stakeholder communications related to project updates and coordination activities
- Contribute to maintaining consistent use of templates, documentation standards, and established processes
- Support review and testing of operational reports (e.g., Argos and dashboard outputs) to ensure accuracy and usability
Requirements
- Diploma or degree in Business, Information Systems, Project Management, Data Analytics, or a related field, or equivalent experience
- 2–3 years of experience in a coordination, operations, or analyst support role
- Experience supporting reporting activities, data tracking, or system/tools coordination
- Strong organizational skills with attention to detail and the ability to manage multiple tasks and deadlines
- Demonstrated ability to follow structured processes and maintain accurate documentation
- Effective communication and interpersonal skills, with the ability to work collaboratively across teams
Full Job Posting
The Opportunity
- SAIT’s Office of the Registrar guides students through every stage of their academic journey.
- Reporting to the Manager, Systems and Reporting, this role provides coordination, reporting, and system support within the Office of the Registrar’s Systems, Data and Digital Transformation (SDDT) portfolio.
- Salary range: CAD 76,000 CAD 80,000 per year.
How You'll Contribute
- Coordinate intake, setup, and tracking of requests within established governance processes.
- Support the management of work queues, sprint cycles, and ticket workflows using designated tools.
- Facilitate regular team activities such as intake discussions, sprint check ins, and retrospectives.
- Ensure intake and ticket documentation is complete, structured, and aligned with established standards.
- Support the preparation of recurring operational reports and status updates.
- Maintain and update reporting templates, trackers, and supporting documentation.
- Provide coordination support for OTR initiatives, ensuring activities, timelines, and deliverables are tracked.
- Lead OTR Banner upgrade activities, including tester training, test cycle setup, test script maintenance, UAT planning and coordination and cutover execution.
- Assist with preparation and maintenance of project and process documentation (e.g., summaries, plans, process maps).
- Assist with stakeholder communications related to project updates and coordination activities.
- Contribute to maintaining consistent use of templates, documentation standards, and established processes.
- Support review and testing of operational reports (e.g., Argos and dashboard outputs) to ensure accuracy and usability.
Minimum Qualifications
- Diploma or degree in Business, Information Systems, Project Management, Data Analytics, or a related field, or equivalent experience.
- 2–3 years of experience in a coordination, operations, or analyst support role.
- Experience supporting reporting activities, data tracking, or system/tools coordination.
- Strong organizational skills with attention to detail and the ability to manage multiple tasks and deadlines.
- Demonstrated ability to follow structured processes and maintain accurate documentation.
- Effective communication and interpersonal skills, with the ability to work collaboratively across teams.
Preferred Qualifications
- Experience in a post secondary or complex administrative/regulatory environment.
- Familiarity with project coordination, business analysis support, or service management practices.
- Experience supporting reporting tools and processes (e.g., Excel, dashboards, reporting platforms such as Argos).
- Exposure to enterprise or student information systems (e.g., Banner).
- Experience supporting system access processes, user support, or basic troubleshooting.
- Awareness of institutional policies, data governance, and privacy considerations.
Benefits
- Generous time off to pursue other passions and support your wellbeing.
- SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported.
- Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate.
- Access to a Health Spending or Taxable Spending Account.
- Professional development opportunities through our Free Seat Program, tuition support, access to LinkedIn Learning and discounted Continuing Education & Professional Studies courses.
- Defined Benefit pension through LAPP to help you retire with confidence.
- Excellent dining options on campus.
- Free access to our fitness facilities and group fitness classes.
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