indeed
Operations Analyst, Systems & Reporting
Southern Alberta Institute of Technology
Calgary, CAN
Full Time
Mid
1 weeks ago
ReportingData AnalysisProject CoordinationProcess DocumentationExcelArgos
Free
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ReportingData AnalysisProject Coordination
About the Role
SAIT's Office of the Registrar seeks an Operations Analyst to coordinate intake, support reporting and analytics, and maintain operational systems. The role requires 2-3 years of coordination or analyst-support experience and strong organizational skills.
Key Skills for This Role
ReportingData AnalysisProject CoordinationProcess DocumentationExcelArgos
Responsibilities
- Coordinate intake, setup, and tracking of requests within established governance processes
- Support management of work queues, sprint cycles, and ticket workflows
- Facilitate regular team activities such as intake discussions, sprint check ins, and retrospectives
- Maintain and update reporting templates, trackers, and supporting documentation
- Lead OTR Banner upgrade activities including tester training, test cycle setup, and UAT coordination
- Support review and testing of operational reports to ensure accuracy and usability
- Provide day to day support for OTR system and reporting tools
Requirements
- Diploma or degree in Business, Information Systems, Project Management, Data Analytics, or related field, or equivalent experience
- 2–3 years of experience in a coordination, operations, or analyst support role
- Experience supporting reporting activities, data tracking, or system/tools coordination
- Strong organizational skills with attention to detail
- Effective communication and interpersonal skills
Full Job Posting
The Opportunity
- Reporting to the Manager, Systems and Reporting, this role provides coordination, reporting, and system support within the Office of the Registrar’s Systems, Data and Digital Transformation (SDDT) portfolio.
- The position works closely with Business Analysts, OTR leaders, and cross functional stakeholders to coordinate intake processes, support project and reporting activities, and maintain operational systems and tools.
How you'll contribute
- Coordinate intake, setup, and tracking of requests within established governance processes
- Support the management of work queues, sprint cycles, and ticket workflows using designated tools
- Facilitate regular team activities such as intake discussions, sprint check ins, and retrospectives
- Ensure intake and ticket documentation is complete, structured, and aligned with established standards
- Support the preparation of recurring operational reports and status updates
- Maintain and update reporting templates, trackers, and supporting documentation
- Provide coordination support for OTR initiatives, ensuring activities, timelines, and deliverables are tracked
- Lead OTR Banner upgrade activities, including tester training, test cycle setup, test script maintenance, UAT planning and coordination and cutover execution
- Assist with preparation and maintenance of project and process documentation
- Assist with stakeholder communications related to project updates and coordination activities
- Support review and testing of operational reports (e.g., Argos and dashboard outputs) to ensure accuracy and usability
- Assist with updates and refinements to existing reports, including minor enhancements and issue resolution
What you bring
- Diploma or degree in Business, Information Systems, Project Management, Data Analytics, or a related field, or equivalent experience
- 2–3 years of experience in a coordination, operations, or analyst support role
- Experience supporting reporting activities, data tracking, or system/tools coordination
- Strong organizational skills with attention to detail and the ability to manage multiple tasks and deadlines
- Demonstrated ability to follow structured processes and maintain accurate documentation
- Effective communication and interpersonal skills, with the ability to work collaboratively across teams
Benefits
- Generous time off
- SAIT paid premiums for medical, dental, and vision benefits
- Benefits supporting mental health and access to Greenshield+ for virtual therapy
- Access to a Health Spending or Taxable Spending Account
- Professional development opportunities through Free Seat Program, tuition support, LinkedIn Learning and discounted courses
- Defined Benefit pension through LAPP
- Free access to fitness facilities and group fitness classes
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