Operations Analyst (SD, Sioux Falls, Sioux Falls)

At Silencer Central, we believe that Customers + Integrity = Winning . As an operations analyst you will strive to exceed customer expectations by providing support to the company?s operational departments and within specific technology platforms. This role is responsible for providing development, maintenance, and support of specified systems, software and technology platforms to ensure efficiency, effectiveness, and optional functioning of business operations within the department. This position will serve in both a technical and analytical role while supporting business process improvement projects and application implementations. As an operations analyst, handling confidential and time-sensitive material is a key responsibility. Proficiency in various field-specific concepts, practices, and procedures is essential for success in this role.

Conduct a thorough analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement with support of strategy implementation to optimize processes, streamline workflows, and enhance operational efficiencies.

Collect and analyze data related to operational activities, performance metrics, and key performance indicators (KPIs).

Generate reports and present findings to management, highlighting trends, areas of concern, and opportunities for improvement.

Translate user requirements into the best possible technical solution.

Coordinates application enhancements to existing systems including analysis and design specifications.

Conducts appropriate cost-benefit analysis on enhancements or modifications

Analyzes and documents problems, recommends solutions, initiates corrective actions, and follows up on problem resolution and issue status.

Participates in project teams as a team member or leader, as required.

Participates in and completes user acceptance testing, as required.

Provide technical advice on risk analysis and change control issues.

Work closely with relevant stakeholders to ensure compliance with industry regulations and internal policies.

Maintain detailed documentation of processes, changes, and improvements.

Provide elevated support to our customers and team by working diligently to complete processes on a timely basis.

Other duties as required to support department operations.