Operations Analyst
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Key skills for this role
Role Overview
Smart DCC is hiring an Operations Analyst in Manchester for a 12-month fixed-term contract.
The role sits in the Service Enablement Team within Core Operations.
The analyst supports migration and cutover of smart devices and gateway connections onto the DCC network.
Key Skills for This Role
Full Job Posting
The Role
Smart DCC is hiring an Operations Analyst in Manchester for a 12-month fixed-term contract.
The role sits in the Service Enablement Team within Core Operations.
The analyst supports migration and cutover of smart devices and gateway connections onto the DCC network.
How You Will Contribute
- Provide operational support across projects, incidents, and service activities against industry and regulatory obligations.
- Conduct technical investigations, incident triage, and remediation with service users, suppliers, and third parties.
- Analyse operational data for insights, forecasting, demand planning, and project decisions.
- Drive continuous improvement to enhance efficiency, service performance, and customer outcomes.
- Manage relationships with customers, suppliers, and internal teams to deliver objectives.
What You Need to Bring
- Strong operational, incident, or service-management experience in a technical, operational, or regulated environment.
- Proficiency in Microsoft Excel, Power BI, and data analysis.
- Experience managing stakeholders, suppliers, and customers with strong communication and influencing skills.
- Understanding of project delivery, continuous improvement, and problem-solving methodologies.
- ITIL knowledge or experience is desirable.
- Excellent analytical, organisational, and decision-making skills with the ability to manage multiple priorities under pressure.
Working Arrangement
- The advertised role is described as hybrid and is located in Manchester.
Contract and Benefits
- This is a 12-month fixed-term contract.
- The employer describes competitive salaries, bonus opportunities, pension, annual leave, private healthcare, and flexible benefits.
About Smart DCC
Smart DCC operates a secure smart meter network connecting homes and businesses across Britain.
The organisation focuses on smart energy infrastructure, decarbonisation, and the Net Zero mission.
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