Operations Analyst

At IBS Software, we pride ourselves on being a lead product-based company that specializes in Aviation Passenger Solutions (APS) as one of the Line of Business (LoB).

Our proprietary software, iFlyRes & iRetail, plays a crucial role in managing the APS process, and as a Product Support Executive, you will be an integral part of our team, providing support to our international customers.

In this role, you will be responsible for the smooth operation of our APS products.

You should also have superb communication and interpersonal skills, as you will be interacting with various stakeholders across the organization & with customers.

Your expertise and dedication will play a vital role in ensuring the satisfaction of our valued customers.

One of the key aspects of this role will be your ability to quickly learn how our software works, gaining a deep understanding of its structure and technology.

This in-depth knowledge will enable you to provide effective support and contribute to the continuous improvement of our products.

We are looking for someone who possesses excellent problem-solving skills, strong attention to detail, and the ability to work well under pressure.

Work Location: Trivandrum Timings: 24*7 Rotational Shift Joining: Immediate to 60 Days.

• Bachelor of Science Degree in Computer Science/Computer Engineering or equivalent required
• ITIL certification (foundation or above) is preferred.
• AWS course is preferred.

• Address Passenger Service Solutions issues raised by Customer/Call Center agent, Escalations agents, Internal Resources, partners, and customer account managers.
• Ensure production issues are addressed within agreed service levels.
• Work with the Dev Ops to investigate and resolve customer billing issues.