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Key skills for this role
• Support the contact centre management teams in achieving their budgetary and service level goals while focused on providing an outstanding client experience
• Lead the creation and continuous improvements of modeling exercises using approved assumptions from the contact centres
• Create and maintain dashboards to be used by leadership teams
• Track and analyze performance to approved budget targets from the business units
• Development and continuous improvements of forecasts for short-term projections of staffing requirements needed to achieve contact centre service level goals as well as long-term projections used in budget models and financial impact assessments
• Development of staffing schedules and capacity planning of resources
• Provide recommendations and implement solutions to maximize the effectiveness of the department and contact centres
Support the contact centre management teams in achieving their budgetary and service level goals while focused on providing an outstanding client experience
Lead the creation and continuous improvements of modeling exercises using approved assumptions from the contact centres
Create and maintain dashboards to be used by leadership teams
Track and analyze performance to approved budget targets from the business units
Development and continuous improvements of forecasts for short-term projections of staffing requirements needed to achieve contact centre service level goals as well as long-term projections used in budget models and financial impact assessments
Development of staffing schedules and capacity planning of resources
Provide recommendations and implement solutions to maximize the effectiveness of the department and contact centres
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Oakville, CAN
Oakville, CAN
Oakville, CAN
Oakville, CAN
Oakville, CAN
Oakville, CAN
Oakville, CAN
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
Parent group profile
Public Canadian retail conglomerate serving consumers through general merchandise, sporting goods, apparel, petroleum, financial services, and real estate businesses.
Visit parent group websiteCAD 27-45 hourly / hour
Full Time, Contract
Entry
Onsite
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