Operations Administrator

The Operations Administrator plays a critical role in supporting the company's day-to-day operational and administrative functions. This position is responsible for coordinating relief staffing, maintaining site communications, supporting compliance and licensing activities, managing operational reporting, and ensuring the accuracy of business records across multiple systems.

Working closely with Operations, People & Culture, Finance, and Business Development teams, the Operations Administrator helps drive operational excellence through effective coordination, administration, communication, and process support. The ideal candidate is highly organized, detail-oriented, service-focused, and capable of managing competing priorities in a fast-paced environment.

Maintain and update SharePoint with staffing, operational, project, and reporting data to ensure real-time visibility and accuracy.

Prepare and distribute weekly staffing coverage updates to District Managers and external staffing partners.

Participate in bi-weekly operations meetings and capture operational updates, action items, and decisions.

Prepare, distribute, and maintain meeting minutes and related documentation.

Provide general administrative support to operational leadership and management teams.

Support special projects, process improvement initiatives, and system enhancements.

Coordinate monthly courier services, including packing, handling, and distribution requirements for operational sites.

Submit employee business card requests and coordinate delivery upon receipt.

Prepare and distribute New Director Handbooks.

Assemble and distribute Board Meeting Packages to Board Members and District Managers within established timelines.

Coordinate monthly virtual Company Management Meetings (CMMs), including scheduling, agenda preparation, logistics support, and distribution of meeting materials.

Coordinate relief staffing assignments, redeployments, and urgent staffing requirements.

Track vacation coverage requirements and ensure adequate staffing resources are assigned.

Communicate staffing coverage plans with District Managers, Operational Managers, and executive stakeholders.

Review, approve, and upload relief staff hours in Dayforce.

Collaborate with Payroll and Human Resources to ensure timely and accurate employee compensation.

Assist in responding to Requests for Proposals (RFPs) by gathering operational, staffing, licensing, and organizational information.

Prepare, format, and distribute client proposals in partnership with Operations and Business Development teams.

Coordinate virtual meetings with prospective clients, stakeholders, and internal teams.

Maintain proposal records, supporting documentation, and bid submission tracking.

Support business development initiatives through accurate recordkeeping, communication, and administrative coordination.

Create and maintain relief staff schedules within Dayforce.

Process and approve employee hours as required.

Maintain operational files, meeting records, project documentation, staffing reports, and proposal trackers within SharePoint.

Update licensing information within the CMRAO Public Registry.

Input chargeback and invoice-related information into finance systems and billing portals.

Manage communications, meeting coordination, and organizational records through Outlook, Microsoft Teams, and shared drives.

Maintain accurate chargeback records for reporting, auditing, and billing purposes.

Update and maintain Project Data Sheets and operational tracking documents.

Track and report staffing-related metrics and operational information.

Ensure data integrity across multiple business systems and databases.

Manage CMRAO Public Registry updates relating to DPM hires, terminations, and licence renewals.

Conduct annual follow-ups with limited and general licence holders.

Review, track, approve, and maintain licensing documentation within Dayforce and related systems.

Ensure compliance records are current, accurate, and audit-ready.

Retrieve, sort, and distribute incoming mail and courier deliveries.

Provide occasional reception coverage during scheduled breaks.

Welcome visitors, answer incoming calls, and support front desk operations.

Monitor and replenish office kitchen supplies and consumables.

Coordinate boardroom bookings and scheduling.

Assist with boardroom setup and teardown for meetings, training sessions, and corporate events.

Maintain mailroom and printer supplies, including paper, ink, and toner inventory.

Organization and Planning

Attention to Detail

Communication and Relationship Building

Problem Solving

Time Management

Confidentiality and Professionalism

Customer Service Orientation

Accountability and Reliability

Adaptability and Flexibility

Process Improvement Mindset

Tridel Group of Companies is committed to having a workforce that reflects the communities where we build, where everyone feels they belong, is physically and psychologically safe, and can reach their full potential. We embrace diversity while reinforcing equity and inclusion and are committed to building a team with a range of experiences and skills. As an equal opportunity employer, we encourage all qualified individuals to apply, including those who self-identify as Indigenous in Canada (First Nations, Métis, Inuit), are from racialized communities, and persons with disabilities. We remain committed to a barrier-free recruitment and selection process and will provide accommodation upon request. If you require accommodation at any stage of the recruitment process, please email your request to hiring@delcondo.com . All information received will be handled in strict confidence.