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Key skills for this role
Liaise with relevant individuals to ensure customer queries are resolved.
Escalate when required to Management
Drive and promote a culture of high performance and excellence in line with our organisational values
Ensure that all safety concerns and near misses are logged on our Health and Safety Management System and closed off within the company's agreed timescales. Appropriate feedback must be provided to the originator
Ensure all Veolia policies, processes and procedures are adhered to
Ensure personnel details including payroll are entered into the systems correctly and within time limits
Raise Purchase Orders for the supply of goods as approved by site management
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Liaise with suppliers for the procurement of goods & ensure delivery timescales are met
Process invoices raised by suppliers to ensure that payment terms are met
Administer purchase orders, disposal invoices, subcontracted collections and associated invoices
Control of paperwork on a daily basis including monthly rebate reporting to customers
Ensuring the answering of telephones are within the regional expectations
Run and send reports as required to customers, including any Regional Accounts and high value accounts (i.e. any account that is £7K or above and requires a report to go with the invoice)
Proactively inform customers in a timely manner of any operational delays which impact on their service, confirming the alternative collection date and time
Check our Customer Relationship Management system for any queries that have come through and respond as appropriate
Work closely with Regional and National Account Managers, CET and the Sales Team to maintain and foster good customer relations
Essential:
Administrative & Systems Proficiency (including Workday, ECHO & Gmail)
Data Entry Skills
Customer Service & Communication Skills
Compliance & Process Adherence
Experience in Waste Management or a Similar Regulated Industry
What’s next?
Apply today, so we can make a difference for generations to come.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Global leader in water, waste, and energy management services.
Visit company websiteJobs and hiring trendsGBP 26747.36-26747.36 yearly / year
Full-time
Entry
Onsite
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